Privacy Policy
How we protect your information
Last updated: July 2026
1. Introduction
BS Insurance Brokers Ltd (“we”, “us”, or “our”), incorporated in Uganda and operating from Kisingiri Rd, Kampala, is committed to protecting the privacy and personal information of our clients, website visitors, and business contacts. This Privacy Policy explains what information we collect, how we use it, who we share it with, and the rights you have over your data. It applies to all personal information processed through our website at www.bsinsurance.org and through our brokerage services.
2. Information We Collect
We collect the following categories of personal information:
Identity & Contact Information
Full name, date of birth, national identification number, email address, telephone number(s), and postal or physical address.
Insurance & Financial Information
Details about assets you wish to insure (vehicles, property, vessels, businesses), existing insurance policies, claims history, and information required to assess and place insurance cover on your behalf.
Employment & Business Information
Employer details, business registration information, turnover, number of employees, and industry sector, where relevant to the insurance products you require.
Health & Sensitive Information
Where required for medical, life, or group health insurance products, we may collect health history or medical information. This is processed only with your explicit consent and is subject to enhanced protections.
Website & Technical Information
IP address, browser type and version, pages visited, time spent on pages, referral sources, and device information collected via cookies and analytics tools. See our Cookie Policy for full details.
3. How We Use Your Information
We use your personal information for the following purposes:
- To assess, arrange, and administer insurance policies on your behalf as your licensed insurance broker.
- To process and follow up on insurance claims you report to us.
- To conduct risk assessments and provide risk management advice tailored to your needs.
- To communicate with you about your policies, renewals, and any changes that may affect your cover.
- To comply with our legal obligations under Ugandan insurance law and the regulations of the Insurance Regulatory Authority of Uganda (IRA).
- To respond to your enquiries, complaints, or requests submitted via our website or contact channels.
- To improve our website, products, and services through anonymised analytics and user research.
- To send you relevant information about our products and services where you have consented or where we have a legitimate interest in doing so.
4. Legal Basis for Processing
We process your personal information on the following lawful bases:
Contractual Necessity
Processing required to perform our insurance broking services and fulfil obligations under our engagement with you.
Legal Obligation
Processing required to comply with Ugandan insurance legislation, IRA regulations, anti-money laundering obligations, and other applicable laws.
Legitimate Interests
Processing for improving our services, fraud prevention, and business development, where those interests are not overridden by your rights.
Consent
For sensitive data such as health information, and for direct marketing communications, where we rely on your explicit prior consent, which you may withdraw at any time.
5. Sharing Your Information
We do not sell your personal information. We may share it with:
- Insurance Underwriters & Insurers: To obtain quotations, bind cover, or process claims on your behalf.
- Reinsurers: Where your risk is reinsured, limited data may be shared with reinsurance companies.
- Loss Adjusters & Assessors: In the event of a claim, to carry out assessments and investigations.
- Regulatory Authorities: The Insurance Regulatory Authority of Uganda (IRA) and other government bodies as required by law.
- Service Providers: Trusted third parties who assist us in operating our business (e.g., IT systems, cloud storage, communications), bound by confidentiality agreements.
- Professional Advisers: Lawyers, accountants, and auditors where necessary and subject to professional confidentiality obligations.
All third parties are required to handle your information securely and in accordance with applicable data protection obligations.
6. Data Retention
We retain your personal information for as long as necessary to provide our services and to comply with our legal obligations. Insurance-related records are typically retained for a minimum of seven (7) years following the end of the policy period or the resolution of any related claim, in line with Ugandan regulatory requirements. Website analytics data is retained for up to twenty-six (26) months. After retention periods expire, data is securely deleted or anonymised.
7. Your Rights
Subject to applicable law, you have the following rights regarding your personal information:
Right of Access
Request a copy of the personal information we hold about you.
Right to Rectification
Request correction of any inaccurate or incomplete information.
Right to Erasure
Request deletion of your data where we no longer have a lawful basis to retain it.
Right to Restrict Processing
Ask us to limit how we use your data in certain circumstances.
Right to Object
Object to processing based on legitimate interests or for direct marketing purposes.
Right to Withdraw Consent
Withdraw consent at any time where processing is based on consent, without affecting prior processing.
To exercise any of these rights, please contact us at info@bsinsurance.org. We will respond within 30 days.
8. Data Security
We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, disclosure, alteration, or destruction. These measures include access controls, encrypted communications, and regular security reviews. While we strive to protect your data, no method of electronic transmission or storage is completely secure, and we cannot guarantee absolute security.
9. International Transfers
Where we share your information with insurers, reinsurers, or service providers located outside Uganda, we take appropriate steps to ensure your data is protected to a standard equivalent to Ugandan law, including through contractual safeguards.
10. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or applicable law. The updated version will be posted on this page with a revised “Last updated” date. We encourage you to review this page periodically.
11. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or the way we handle your personal information, please contact us:
BS Insurance Brokers Ltd
Kisingiri Rd, Kampala, Uganda
Email: info@bsinsurance.org
Tel: +256 747 517 754